Guangzhou Infinity Technology Co.,Ltd is an innovative high-tech company who is specialized in the virtual reality technology development and application. Guangzhou Infinity acts an outdoor entertainment equipment company formerly that runs through originality, research and development, content, production, sales, operation and service to create pan-entertainment and children's puzzles. After years of exploration and development of the market, in 2019, Infinity-Tech successfully transformed and upgraded into the area of pan-entertainment “VR+ model”, focusing on the development of virtual reality equipment industry. Moreover, to create a comprehensive VR+Park, Our professional R&D department teams in Australia is dedicated to content customization, design planning and customer operation training, providing customers with a one-stop solution.

1. Technical Training Plan

In order to enable user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.

Through the training, users would have a comprehensive understanding about the system, including the design of the system, installation, commissioning, operation and maintenance, docking, and strive to make the user know how to use it according to our training and system construction documentation which can be independent management, operation, maintenance the whole system.

2. After sale service:

1.According to different situation of our clients, we will dispatch technicians to your location to to complete the installation and teach you daily maintenance.

2.One year warranty, life-long maintenance.

3.Lifetime free software upgrade.

1). Service and Warranty

Our products will be under strict inspection, ensuring product quality before package and make products with a minimum of fault rate to fully meet the requirement of user and reduce burden.

2). Guarantee Measure

Our warranty group will be in touch with the customer at the first time, effectively notice with the customer communication problems. For general failure problem, the warranty team through telephone, network remote ways to direct customer solve the problem in an hour. For unable to remove the sever faults problem, warranty work team will arrive within 24 hours to solve the problem, the warranty work will be finished in 48 hours.

3). Lifetime Service

When product is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.

Guangzhou Infinity Technology Co., Ltd. acts an outdoor entertainment equipment company formerly that runs through originality, research and development, content, production, sales, operation and service to create pan-entertainment and children's puzzles. After years of exploration and development of the market, in 2019, Infinity-Tech successfully transformed and upgraded into the area of pan-entertainment “VR+ model”, focusing on the development of virtual reality equipment industry.

Guangzhou Infinity Technology Co., Ltd. acts an outdoor entertainment equipment company formerly that runs through originality, research and development, content, production, sales, operation and service to create pan-entertainment and children's puzzles. After years of exploration and development of the market, in 2019, Infinity-Tech successfully transformed and upgraded into the area of pan-entertainment “VR+ model”, focusing on the development of virtual reality equipment industry

After-sale Sercice 

1. 3 years warranty for software!

2. 2 years warranty for components!

3. 1 year warranty for hardware!

4. Technical support in a lifetime!

Technology Support
Provide the manual of machine, to teach customer how to operate and install the machine.
Send photos and video to customers for reference.
Operation data analyze based on customer's machine, offer advice for parameter setting to get more profit.

Installation Service

1. Send your technicians to China to learn installing and testing.

2. We will send you diagram, instructions, pictures and videos to show it.

3. Send our technician to your location to complete the installation.

VR Movies Update

We have our professional team working on the VR movie, normally we can update 1-2 new movie every month to our customers during the period of warranty.

Our Teams

INFINITY DEPARTMENTS:

Overseas sales teams：10-20 persons;

Production workers: 20-30 persons;

Marketing teams: 5-10 persons;

HR department: 5-10 persons;

R&D department:15-20 in Australia;

After-sales support: 10-20 persons;

Quality inspection: 5-10 persons.