Guangzhou Infinity Technology Co.,Ltd is an innovative high-tech company who is specialized in the virtual reality technology development and application. Guangzhou Infinity acts an outdoor entertainment equipment company formerly that runs through originality, research and development, content, production, sales, operation and service to create pan-entertainment and children's puzzles. After years of exploration and development of the market, in 2019, Infinity-Tech successfully transformed and upgraded into the area of pan-entertainment “VR+ model”, focusing on the development of virtual reality equipment industry. Moreover, to create a comprehensive VR+Park, Our professional R&D department teams in Australia is dedicated to content customization, design planning and customer operation training, providing customers with a one-stop solution.
1. Technical Training Plan
In order to enable user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.
Through the training, users would have a comprehensive understanding about the system, including the design of the system, installation, commissioning, operation and maintenance, docking, and strive to make the user know how to use it according to our training and system construction documentation which can be independent management, operation, maintenance the whole system.
2. After sale service:
1.According to different situation of our clients, we will dispatch technicians to your location to to complete the installation and teach you daily maintenance.
2.One year warranty, life-long maintenance.
3.Lifetime free software upgrade.
1). Service and Warranty
Our products will be under strict inspection, ensuring product quality before package and make products with a minimum of fault rate to fully meet the requirement of user and reduce burden.
2). Guarantee Measure
Our warranty group will be in touch with the customer at the first time, effectively notice with the customer communication problems. For general failure problem, the warranty team through telephone, network remote ways to direct customer solve the problem in an hour. For unable to remove the sever faults problem, warranty work team will arrive within 24 hours to solve the problem, the warranty work will be finished in 48 hours.
3). Lifetime Service
When product is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.
